Administrative burden in senior care reaches a breaking point

Senior care providers are navigating a workforce environment where administrative burden is increasingly tied to staff time, scheduling stability and care delivery. Based on responses from more than 1,200 skilled nursing professionals, this report from Skilled Nursing News, ShiftKey and OnShift examines how administrative work affects daily operations and where organizations may have the greatest opportunity to reduce friction.

Together, these findings show how senior care organizations are:

• Measuring the impact of administrative work on staff time and care delivery

• Managing call-offs, open-shift coverage and scheduling disruption as core operational challenges

• Evaluating how better workforce visibility and communication can reduce burden

With frontline and staff-level roles heavily represented, the findings reflect the lived operational reality of senior care teams and the pressures shaping day-to-day care delivery.

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