Prepare for the coverage gap, not a perfect attendance record

Employee call-offs arrive at any moment in senior care. How disruptive they are is a matter of preparedness – and the conditions that can make them more disruptive usually develop over time and can be better managed.

Call-off preparedness is an ongoing, cyclical process: Understand what is happening, decide how to act, prepare coverage, respond consistently and learn from every event in order to handle the next call-off more effectively.

This guide follows that cycle in three sections:

• What’s behind the call-off scramble establishes what research shows, how to track your own internal data, and separates employee call-offs from the coverage gaps that may follow.

• See the patterns and prepare the coverage helps you identify your community’s pressure patterns, reduce avoidable strain and prepare a layered coverage plan.

• Your call-off preparedness toolkit turns those decisions into reusable worksheets, a live-response checklist and a short after-action review.

Adapt the included resources and tools to your organization’s needs; every organization has its own unique environment, regulations, policies, roles and escalation requirements. Results may vary from the use of the tools, and it is an iterative process that improves over time.

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